Responsible Gaming
on empire68

empire68 believes that gambling should be a form of entertainment — not a solution to financial difficulties, emotional stress, or personal problems. We are committed to operating a platform that supports healthy gambling habits among all registered players in Bangladesh, and to providing meaningful tools and resources for those who need help managing their activity.

Our responsible gaming framework is built on four core principles: transparency, player control, early intervention, and access to support. Every registered player on empire68 has access to the protective tools described on this page at no cost and without any restrictions on their use.

empire68 staff receive training in responsible gaming awareness so they can identify early warning signs of problem gambling behaviour and respond with appropriate care and signposting. We treat all responsible gaming requests — whether for limit adjustments, time-outs, or self-exclusions — with the highest priority and without judgment.

Responsible Gaming Principles

• Only gamble with discretionary funds — money you can genuinely afford to lose without affecting your household budget, rent, food, or essential bills.
• Set a time and money budget before each session and stick to it, regardless of whether you are winning or losing.
• Treat gambling as entertainment, not as a primary source of income or a financial strategy.
• Take regular breaks during long sessions to maintain clear decision-making.
• Do not gamble when you are under the influence of alcohol, medication, or extreme emotional stress.
• Balance gambling with other social activities and hobbies — it should be one part of a varied leisure routine, not the central focus of your recreational time.

Age Verification Process

empire68 uses a multi-stage age verification process to ensure compliance with our 18+ policy:

• Registration declaration: Players self-declare their date of birth during account registration. Providing a false date of birth is a serious breach of our Terms & Conditions.
• KYC document verification: Players may be required to submit a copy of their National Identity Card (NID) or passport to confirm their age and identity before withdrawals are processed or before certain account features are activated.
• Account suspension: If empire68 has any reason to believe that an account is being operated by a person under the age of 18, the account will be suspended immediately pending investigation. Any funds deposited by a minor will be returned, and all winnings generated during that period will be forfeited.

Protecting Minors

If you share a device with family members including children or teenagers, we strongly encourage you to use device-level parental controls, browser content filters, or password protection to prevent underage access to empire68. Always log out of your account when leaving a shared device unattended.

One of the most effective ways to keep gambling within a safe and enjoyable range is to set a personal deposit limit. empire68 allows all registered players to set deposit caps on their accounts, giving you direct, real-time control over how much money enters your gambling wallet.

Deposit limits are available on three time frames:

How to Set a Deposit Limit

Sometimes you simply need a break. The empire68 time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you will not be able to log in, deposit, place bets, or access any real-money features on the platform.

Time-out options available on empire68 are:

• 24-hour time-out: A one-day break — suitable for cooling off after a difficult session or when you feel the urge to chase losses.
• 48-hour time-out: A two-day break — gives you a weekend away from the platform to reset mentally.
• 7-day time-out: A full week away — recommended if you feel your gambling frequency has been higher than usual recently.
• 30-day time-out: A one-month break — a more substantial pause that gives you significant time to reflect on your gambling habits without committing to permanent exclusion.

During Your Time-Out Period

• Your account balance is safely retained and no funds are deducted during the suspension period.
• Any active bonus balances are paused for the duration of the time-out and will resume when the account is reactivated, subject to their original expiry terms.
• Any open bets placed before the time-out was activated will be settled normally according to event outcomes.
• You will not receive any promotional communications from empire68 during the time-out period.
• The time-out cannot be reversed or shortened once activated. It runs for its full duration.

To activate a time-out, contact the empire68 support team in English via live chat or email. Our support agents are available 24 hours a day, 7 days a week, and will process your time-out request immediately.

Self-exclusion is a formal, longer-term measure for players who feel that their gambling has become difficult to control and that a sustained period away from the platform is necessary. empire68 takes self-exclusion requests seriously and processes them as an absolute priority.

Unlike the time-out feature, self-exclusion is designed for players who are experiencing genuine concern about their gambling behaviour. Once a self-exclusion is in place, it cannot be reversed before the end of the exclusion period — this rigidity is intentional, as it protects players from changing their minds impulsively during a moment of temptation.

Self-Exclusion Options

• 6-month exclusion: The minimum self-exclusion period. After 6 months, you may contact support to request reinstatement, which is subject to a mandatory reassessment and a 7-day reflection period before your account is reactivated.
• 12-month exclusion: A one-year break recommended for players who feel a deeper pattern of problematic gambling has developed.
• 2-year exclusion: A longer-term commitment for players who wish to step back from online gambling for an extended period.
• Permanent exclusion: A permanent, irrevocable closure of your account. This option is available to any player who decides they no longer wish to gamble online at all. Permanent exclusions cannot be reversed under any circumstances.

What Happens During Self-Exclusion

• Your account is immediately suspended — login access is blocked from the moment the self-exclusion is confirmed.
• Any withdrawable balance remaining in your account at the time of self-exclusion will be returned to your registered bKash or Nagad account, or USDT wallet, within 5 to 7 business days.
• empire68 will remove you from all marketing and promotional communications lists for the full duration of the exclusion.
• Any open bets placed before the self-exclusion was activated will be settled normally. Winnings from those bets will be added to your final withdrawal.
• Bonus balances that have not yet been converted to withdrawable funds will be cancelled at the point of self-exclusion.

How to Request Self-Exclusion

To request self-exclusion, contact the empire68 support team in English at any time of day or night. Provide your registered account username and specify the exclusion period you wish to apply. Your request will be processed immediately — you do not need to provide a reason, and you will not be asked to justify your decision. All self-exclusion requests are treated with complete confidentiality.

Problem gambling — sometimes referred to as gambling disorder or compulsive gambling — is a recognised condition in which a person is unable to control their gambling behaviour despite negative consequences to their finances, relationships, or mental health. It can affect anyone, regardless of their background, income level, or how long they have been gambling.

Recognising the warning signs early gives you the best chance of addressing the issue before it causes serious harm. empire68 encourages all players to periodically reflect on their gambling habits using the indicators below.

Common Warning Signs

• Spending more money on gambling than you originally planned, or more than you can comfortably afford.
• Chasing losses — placing additional bets specifically to try to recover money already lost, rather than for entertainment.
• Feeling anxious, irritable, or restless when you are unable to gamble or when you try to stop.
• Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting essential financial obligations (rent, food, utilities) to fund gambling activity.
• Gambling as a way to escape stress, depression, loneliness, or other negative emotions rather than for entertainment.
• Repeatedly failing when you try to reduce or stop your gambling.
• Jeopardising important relationships, employment, or educational opportunities because of gambling.
• Thinking about gambling constantly — planning your next session, replaying previous sessions, or calculating odds during daily life.

The following questions are designed to help you reflect on your gambling habits. Answer each question honestly — this assessment is for your own benefit and is not submitted to empire68. If you answer "Yes" to three or more of these questions, we strongly encourage you to use one of our responsible gaming tools or to seek support from a professional organisation.

empire68's support team is available 24 hours a day, 7 days a week, to assist players in Bangladesh with any responsible gaming request. Whether you need to activate a deposit limit, request a time-out, initiate a self-exclusion, or simply talk through concerns about your gambling habits, our team is here to help without judgment.

To reach our responsible gaming team, use the live chat feature within your account dashboard, or send an email to our support address. All responsible gaming requests are handled as a top priority and are processed faster than standard account queries.

Please quote "Responsible Gaming Request" at the start of your message to ensure it is routed directly to our player protection team. Your request will be actioned within minutes during live chat, or within 2 hours by email.

Useful Guidance Resources

In addition to the tools available directly on empire68, the following types of external resources may be helpful for players in Bangladesh who are concerned about their gambling habits. We encourage players to search for local gambling support helplines, counselling services, and mental health support organisations available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.

• Counselling services: Licensed therapists and psychologists who specialise in behavioural addictions, including problem gambling, can provide confidential one-on-one support. Many services in Dhaka operate both in-person and via telephone or video call.
• Support groups: Peer-support groups for people affected by gambling problems offer a community-based approach to recovery. Sharing experiences with others in similar situations can be a powerful part of the recovery process.
• Financial counselling: If gambling has caused financial difficulties, a qualified financial counsellor can help you create a plan to manage debts and rebuild financial stability. Services of this kind are available in major urban centres across Bangladesh including Chittagong, Rajshahi, Khulna, and Barisal.
• Family support: Problem gambling affects not just the individual but also family members. Support resources exist specifically for family members of people experiencing gambling difficulties, providing guidance on how to offer constructive help.

Final Words from empire68

We genuinely care about the wellbeing of every player on our platform. The games on empire68 are designed to be entertaining, and for the vast majority of our players in Bangladesh, they remain exactly that. However, we recognise that for a small number of individuals, gambling can become a source of harm rather than enjoyment.

If that is the case for you — or if you are simply unsure — please do not hesitate to use the tools on this page or to reach out to our team. Your account, your balance, and your dignity are all safe with us. We are here to help you enjoy gambling responsibly, or to help you step back from it when that is the right choice for you.

Play smart. Play safe. Play responsibly. empire68 — Bangladesh's trusted online gaming platform, 18+ only.